We’re going to begin this article with a bold, yet painfully true statement: As a business owner, there is no resource more valuable to you than time. Think about it. [...]
Continue ReadingWhether it’s renewing your license or waiting for a Big Mac at McDonald’s, there is almost nothing worse than waiting in a long lineup. Most people have places to be. Busy lives to attend to. Why would they want to spend a half-hour or even more waiting in line? In fact, a half-hour is being […]
Continue ReadingWhat’s the best way to welcome a visitor? For most people, it’s a greeting or smile, maybe a friendly nod to where they can sit or what they should do. Even at a business location, people want to be greeted and taken care of. Keeping people in order while they’re waiting to be served can […]
Continue ReadingQueuing is an essential part of life. For someone camping overnight for the latest iPhone, waiting in line is a thrilling experience. For a family with small children waiting to check-in for their flight, it’s a mind-numbing nightmare. Whether we like it or not, we wait in line for something at least every week. While […]
Continue ReadingFor those who have just turned 16 years of age, what could possibly be more exciting than getting your driver’s license? You take all the necessary courses. You put in the practice hours with mom and dad. Finally, you’re ready to take your road test. As you walk into the DMV, your excitement levels reach […]
Continue ReadingIf you’re interested in delivering a better customer service experience, you need to reduce waiting times. Let’s talk about queues, and how you can prevent your clients from waiting “in que” for far too long.
Continue ReadingTake the time to stop and think about all of the major annoyances in life. Smudged glasses lenses, spilling coffee on a freshly dry cleaned suit jacket, or even people who constantly interrupt you while you’re trying to make a point. Okay, fine. I guess these aren’t major annoyances, but you get my point. Something […]
Continue ReadingThe saying goes ‘good things come to those who wait’. But it’s a widely accepted truth that no one likes waiting. There are few things people hate more than waiting in line. In fact, we can think of 10 reasons your customers hate waiting in line. Our hatred for queues and overcrowded waiting rooms lies […]
Continue ReadingSalons aren’t just about getting glammed up. It’s a place where customers go to relax, be pampered, and forget about their daily stresses. The problem? Having to queue up for your treatment is one of the least luxurious sensations in the world. Your customers associate waiting in line with grocery stores, going to the DMV, […]
Continue Reading“Waiting” and “customer satisfaction” are not concepts that go together naturally. For most people, waiting in line is associated with some of the not-so-fun memories in life: spending hours trying to get on an amusement park ride, paying a visit to your local government agency or hanging out in the lobby of a doctor’s office. […]
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