We’re going to begin this article with a bold, yet painfully true statement: As a business owner, there is no resource more valuable to you than time. Think about it. [...]
Continue ReadingThe take-a-number system is outdated technology. Unfortunately, too many businesses are still restricted by this old-school ticket printing machine. The take-a-number process was made infamous by confusing lines at McDonald’s and impersonal interactions with large businesses. If you’re using a take-a-number system, you run the risk of worsening your customers’ experience, creating a stressful work […]
Continue ReadingHairstylists have it tough. Balancing client expectations, complaints, payments and other front-end tasks with back-end tasks such as accounting and employee scheduling can be a nightmare. Stress levels can certainly reach critical mass quickly. On top of all that, you need to manage appointments. Different times, no-shows, and cancellations are all big factors here. In […]
Continue ReadingPeople hate to wait. On average, people will overestimate time spent waiting in line by 36%. Technology has made everything so quick and easy that having to slow down your whole day for a single task feels borderline torturous. Fortunately, even the age-old industry of queuing up is getting a makeover with booking apps that […]
Continue ReadingSince the early days of banking, technology has come a long way. Paperwork is finally going digital, and most financial institutions have turned to mobile apps for a new way to serve their clients. But even amidst the shift to the internet, most financial centers are still failing to cater to one part of the […]
Continue ReadingDo you remember the first time you went to a McDonald’s after they implemented the now-infamous take-a-number machines? Chaos. Chaos everywhere. Machines that are supposed to reduce wait times and convenience customers seemed to somehow find a way to do the exact opposite. And it’s not just McDonald’s making this crucial mistake. Loads of businesses […]
Continue ReadingDid you know that more than half (53%) of patients have left a doctor’s appointment after waiting too long? Emotions can run high even during something as simple as a routine check-up or a brief wellness appointment. That’s why bad waiting experiences are more likely to stress patients out at a health facility. Patients’ no-showing […]
Continue ReadingLet’s kick this off with a bold, yet truthful statement: Traditional appointment scheduling sucks. It’s inefficient, it’s a task that requires a staff member to constantly be present, and it can even affect your bottom line when you consider that there are better ways to handle your appointment scheduling. As a business owner, whether a […]
Continue ReadingFor your average patient, a trip to the doctor’s office is an inherently stressful experience. You’re setting aside time in your day, receiving a physical check-up, and potentially learning unsavory truths about your health. On top of that, there’s the waiting. Making an appointment the traditional way means calling ahead, booking an appointment, arriving early […]
Continue ReadingFirst impressions matter. Princeton psychologists found that people’s first snap judgement of others tends to stick, even after learning more information. These snap judgements can settle in before we’re conscious of them, creating a lasting impact on how we view things. For a business, that very first impression can make or break your chances at […]
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